Welcome to the Mystery Shopping Professionals Association Europe/Africa (MSPA Europe/Africa) Online Certification Course and Test.
This certification will be widely promoted to mystery shopping companies and it should make it easier for qualified mystery shoppers to get work depending on their personal details, availability, the detailed arrangements between the mystery shoppers and the mystery shopping agency, and the mystery shopping projects in your area.
This certification test is the basic qualification MSPA Europe/Africa currently provides for carrying out mystery shopping in Europe. It covers all of the key criteria for understanding mystery shopping and how you can be involved in the industry.
If you are knew to MSPA Europe or if you want to know more about mystery shopping, please visit www.mspa-ea.org.
Who will benefit most from the this program?
Anyone who wants to learn. Knowledge is priceless. The people this program will help most are shoppers who are relatively new to the industry. They have the most to learn. It is also helpful for shoppers wanting to open the doors with more companies. Again, assuming all applicants are the same and one is certified, the certified shopper has set himself or herself apart. They will of course have to prove themselves and work themselves up the ladder like everyone else. Taking this test is also a good opportunity to review the ethics and guidelines for mystery shopping in Europe.
This certification is not mandatory. By taking this test we can not guarantee you will have more mystery shopping assignments, the same way a college degree can not guarantee you will have a job. By taking this test you are investing in education. You are not however paying to get more shops, you are paying to learn more about an industry that is changing every day.
The certification test is in 5 modules or sections. Each module consists of: Introduction text Followed by a test of questions Each module contains a number of questions on a database and the questions selected for your specific test are selected randomly by the system. So if you do take the test more than once or your friend takes the test, you may well find that some of the questions are different.
By joining this test you will learn more about:
· Module 1 - Code of Ethics, the MSPA Code of Professional Standards and Ethics Agreement
· Module 2 - About Mystery Shopping
· Module 3 - Acceptance and preparation for the visit
· Module 4 - The Mystery Shopping Visit
· Module 5 - Reporting your Mystery Shopping Results
You will need to score 80% to pass the test. In additional, you can not have a score lower than 50% in any of the modules. You may quit the test at anytime and then follow the instructions in the e-mail you received to log back in. When you login, you will be brought back to the beginning of the section you left off on.