06.07.2020 06:06h
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What is the purpose of MSPA offering certification?

The goal is to OFFER education to shoppers.

We have heard from shoppers for years that they are ignored and there are no programs for them since they are Independent Contractors.

The goal for the entire MSPA is education! 

These certification programs allow us to help you make personal and professional improvements for yourself and your industry.

This Certification course is designed to help mystery shoppers and the whole mystery shopping industry by ensuring that all qualified shoppers have a basic knowledge and understanding of the mystery shopping market and how to carry out mystery shopping assignments.

MSPA is proud to offer our Online European Certification course to every shopper seeking to be the best in their chosen field.

The costs to get access to the MSPA Europe/Africa certification test is Euro 15,00 + VAT.

If you pass this Certification test you will receive a digital certificate and be listed by MSPA Europe/Africa as a certified mystery shopper. This also means that when you apply for mystery shopping assignments most mystery shopping agencies will choose you over an uncertified shopper with the same necessary demographics for the assignment.

The small amount of money that you will pay for this test will go towards further training and other services offered by MSPA Europe/Africa to its members and to the industry to ensure that our industry is even more professional and effective Refund policy:

If you encounter any problems with the MSPA European Certification process, you must report the problem immediately after they occur in order to receive a refund.

Delay in reporting the error will result in no refund, and the shopper will have to wait 3 months to take the test again. To report problems, send an email to info@mspa-ea.org indicating: 

1) Exact nature of the problem and;
2) Date and time of problem.

Shoppers have the right to cancel within seven days after the payment is made and receive full refund of their payment; however as soon as a shopper completed the MSPA certification test, and passes or fails, no refund wil be made!

I have some questions?

If you are not sure what to do please re-read the instructions – they are very simple. If you still have a question please email to the following email address info@mspa-ea.org. It may take a day or two to get back to you.

Mystery Shopping Professionals Association Europe/Africa
PO Box 82276
2508 The Hague
The Netherlands

T. +31 70 3587371
E. info@mspa-ea.org

Customer Service from Monday to Thursday, from 10:00 to 12:00, from 14:00 to 17:00 (GMT+1).

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